Presentations
Participant PowerPoint Presentations aligned to the Teaching Blocks.
SCN Academy™ · 2026 Masterclass
Outpatient Operational Management Masterclass™
Build efficient, responsive and high-performing outpatient services.
Date7–11 December 2026VenueSchool of Public Health, University of Ghana, LegonDuration5 daysStatusRegistration open
Programme overview
Build efficient, responsive and high-performing outpatient services.
A practical operational excellence masterclass addressing outpatient access, patient flow, coordination, capacity and service performance.
Why this programme matters
Outpatient demand creates constant pressure on access, waiting and coordination. Strong systems make the complete patient journey efficient, reliable and person-centred.
Limited places · Registration open
Programme objectives
What participants will strengthen.
01
Strengthen outpatient governance and leadership capability
02
Improve outpatient access and entry systems
03
Strengthen registration, assessment and patient flow
04
Improve capacity, workforce coordination and service integration
05
Use operational intelligence and performance information effectively
06
Improve patient experience and continuous improvement
13 core learning domains
One integrated view of operational performance.
01Governance
02Access
03Registration
04Assessment
05Appointments
06Workforce
07Capacity
08Patient flow
09Diagnostics
10Pharmacy & support
11Experience
12Information & indicators
13Improvement
Assessment-led learning
OPOMA™ Express
A rapid, developmental, reflective and high-level starting point for professional learning and prioritisation.
AssessUnderstandTest readinessLearn & applyPrioritiseStrengthen
Priority Applied Learning Lab
Outpatient Patient Journey Lab & Simulation
Participants work with practical scenarios and applied exercises to connect programme concepts to operational decisions. Labs are selective and programme-specific.
Participant learning & resource pack
Built for learning, application and improvement.
Applied materials
Cases, exercises and programme-specific learning activities.
Operational resources
Matrices, checklists, protocol templates, registers, planners and sample indicators.
Individual reports
Individual Express Assessment Reports where applicable.
Value to participants
See the service as an operating system.
Build a stronger whole-service view, recognise system and capability gaps, use operational intelligence and translate learning into professional development priorities.
Value to organisations
Strengthen operational maturity and readiness.
Develop professionals better equipped to improve governance, coordination, workforce readiness, service performance, risk visibility and continuous improvement.
Who should attend
Professionals responsible for this service.
OPD & Outpatient ManagersDoctors & Medical OfficersNurses & MidwivesPharmacy & Support ProfessionalsAdministrative & Front-Desk TeamsQuality & Operations Managers
7–11 December 2026
Build your outpatient operational excellence capability.
Early registration: GHS 4,000 · Standard registration: GHS 4,500 · Accommodation excluded.