Presentations
Participant PowerPoint Presentations aligned to the Teaching Blocks.
SCN Academy™ · 2026 Masterclass
Referral Management & Care Coordination Masterclass™
Connect, transfer, coordinate and close the loop.
Date23–27 November 2026VenueSchool of Public Health, University of Ghana, LegonDuration5 daysStatusRegistration open
Programme overview
Connect, transfer, coordinate and close the loop.
A practical masterclass for strengthening referral pathways, transfer processes, clinical handover and care coordination across services and facilities.
Why this programme matters
A referral is not complete until care is connected. Effective systems protect continuity, clarify responsibility and reduce delay, loss of information and avoidable risk.
Limited places · Registration open
Programme objectives
What participants will strengthen.
01
Strengthen referral governance and accountability
02
Improve referral decision-making and communication
03
Strengthen clinical handover and transfer readiness
04
Improve coordination between sending and receiving services
05
Strengthen referral information and documentation
06
Close the loop through follow-up and feedback
13 core learning domains
One integrated view of operational performance.
01Referral governance
02Decision protocols
03Referral communication
04Clinical handover
05Transfer readiness
06Transport coordination
07Receiving capacity
08Patient tracking
09Documentation
10Information exchange
11Follow-up
12Feedback loops
13System improvement
Assessment-led learning
Structured reflective assessment
A rapid, developmental, reflective and high-level starting point for professional learning and prioritisation.
AssessUnderstandTest readinessLearn & applyPrioritiseStrengthen
Priority Applied Learning Lab
Referral Flow, Bed & Discharge Lab
Participants work with practical scenarios and applied exercises to connect programme concepts to operational decisions. Labs are selective and programme-specific.
Participant learning & resource pack
Built for learning, application and improvement.
Applied materials
Cases, exercises and programme-specific learning activities.
Operational resources
Matrices, checklists, protocol templates, registers, planners and sample indicators.
Individual reports
Individual Express Assessment Reports where applicable.
Value to participants
See the service as an operating system.
Build a stronger whole-service view, recognise system and capability gaps, use operational intelligence and translate learning into professional development priorities.
Value to organisations
Strengthen operational maturity and readiness.
Develop professionals better equipped to improve governance, coordination, workforce readiness, service performance, risk visibility and continuous improvement.
Who should attend
Professionals responsible for this service.
Referral Management & Care Coordination ProfessionalsCare CoordinatorsClinical & Nurse ManagersHospital AdministratorsAmbulance & Emergency ProfessionalsQuality & Patient Safety Officers
23–27 November 2026
Build your referral management operational excellence capability.
Early registration: GHS 4,000 · Standard registration: GHS 4,500 · Accommodation excluded.